My order was never delivered. Do I get a refund?

If an order was lost or stolen in transit after being shipped, Alaskan King Crab Co. will not be liable to replace it. Since our products are perishable, we cannot guarantee that shipments will be in the same condition once they have been rerouted to the correct address. 

If you have an issue with your order and want to speak with a customer service rep, please send an email with more details to [e-mail].